solidassist technical support
We stand behind our product.
With SolidAssist, you’ll receive technical support from our team of certified product experts who are squarely focused on keeping you up and running. Solving more than 2000 support cases every year, our specialists have the troubleshooting experience you can count on.
SolidAssist technical support services are complimentary for clients who maintain their maintenance contract or subscription with SolidCAD.
ALL CASES ARE LOGGED VIA OUR HELP DESK, ACCESSIBLE BY TOLL FREE PHONE, WEB & EMAIL, 9:00 AM-7:30 PM EST (4:30 PM PST) MONDAY THROUGH FRIDAY EXCLUDING HOLIDAYS.
Summary of Services & Benefits included:
- Live Technical Support Services for Autodesk Software Applications
- Installation Support for Stand-alone & Network Deployments
- Attend Workshops, Webinars & Lunch ‘n Learns
- Complimentary Workflow & Best Practice Consultation
- Support for Autodesk Account Website
- Contract & License Consolidation Services
- Fulfillment of Hard Copy Media (Subject to Autodesk shipping fees)
- Revit Services & Support – Product Information, System Requirements, Troubleshooting, Installation & Licensing, Documentation
- TurboSquid for Revit (3D Content)
- Arcat – 3D Revit Content Site
- Arroway Textures & CGTextures – Textures and Patterns for Revit
- Autodesk Exchange Apps – Add-ins for Revit