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solidassist technical support


 1-877-438-2231 EXT. 2

We stand behind our product.

With SolidAssist, you’ll receive technical support from our team of certified product experts who are squarely focused on keeping you up and running.  Solving more than 2000 support cases every year, our specialists have the troubleshooting experience you can count on.

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entitlement

SolidAssist technical support services are complimentary for clients who maintain their Autodesk subscription with SolidCAD.

ALL CASES ARE LOGGED VIA OUR HELP DESK, ACCESSIBLE BY TOLL FREE PHONE, WEB & EMAIL, 9:00 AM-5:00 PM EST MONDAY THROUGH FRIDAY EXCLUDING HOLIDAYS.

view service level agreement solidassist brochure

 Summary of Services & Benefits included:
  • Live Technical Support Services for Autodesk Software Applications
  • Installation Support for Stand-alone & Network Deployments
  • Attend Workshops, Webinars & Lunch ‘n learns
  • Complimentary Workflow & Best Practice Consultation
  • Support for the Autodesk Subscription Website
  • Contract & License Consolidation Services
  • Fulfillment of Hard Copy Media (Subject to Autodesk shipping fees)

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