Help! Getting help from SolidCAD for CTC Products and Tools.

Nov 09, 2021 @ 13:30:00 ET (60 mins)

Join SolidCAD for an informational webinar giving you all the ins and outs for getting immediate help on CTC products. Now you don’t have to waste time trying to find the right resource or waiting for responses, learn how you can get help right away!

In this webinar we will discuss:
o The support Process, ways to open a case
o Items to add to your case to expedite our response, and successful resolution
o How we reproduce or diagnose the issue
o What happens if we find a bug?
o Escalating to CTC
o It’s Fixed! Now how to close cases