Eligibility:
- You must have obtained a return number (RMA)
- Only hardware purchased directly from SolidCAD is eligible for return under this policy.
- The product must be in its original condition, including all accessories, manuals, and packaging.
Return Period:
- You may return the hardware within 10 days from the date of purchase.
Refund Process:
- Upon receiving the returned hardware, we will inspect it to ensure it meets the eligibility criteria.
- If the hardware is found to be in its original condition, we will process a full refund to your original payment method within 10 business days.
Return Shipping:
- The customer is responsible for shipping the item back to SolidCAD.
- It is highly recommended to use a trackable shipping service and purchase shipping insurance to ensure the safe return of the product.
- SolidCAD will not be held responsible for any lost or damaged items during the return shipping process.
Shipping Fees:
- The customer is responsible for any shipping fees incurred during the return process.
Exceptions:
- The following situations may affect your eligibility for a full refund:
- If the hardware has been damaged due to customer misuse, negligence, or unauthorized modifications.
- If any accessories, manuals, or packaging are missing or damaged.
- If the return request is made after the 10-day return period.
How to Initiate a Return:
- To initiate a return, please email matterport@solidcad.ca
- Provide your order details, the reason for the return, and any relevant information to assist us in processing your request.
- We will issue you a return number (RMA)
Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy at the time of your purchase.