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    • Tag: FLEXnet Licensing Service

    Common Tech Issue of the Week #2

    Posted on by SolidCAD

    Softlock Manager Error when starting AutoCAD

    Issue:

    When starting AutoCAD with standalone license the following error appears and software does not start:
    “The security system (Softlock license manager) is not functioning or is improperly installed” (screen shot attached)

    Causes:

    There may be several reasons for this error, but most likely it’s the FLEXnet Licensing Service which is stopped or disabled.

    Solution:

    1. Go to Control Panel – Administrative Tools and double-click Services.
    2. Find “FLEXnet Licensing Service” and “FLEXnet Licensing Service 64” (depending on the system, only one of the two may exist).
    3. Right-click on “FLEXnet Licensing Service” and select “Properties”.
    4. Set Startup type to “Automatic”.
    5. Under Service status click “Start” button.
    6. Click OK.
    7. Repeat steps 3-6 for “FLEXnet Licensing Service 64”.
    8. Start AutoCAD.