Education & Support
SolidAssist Technical Support

Fast, Reliable Technical Support
When software issues arise, you need a solution—fast. SolidAssist offers reliable technical support that minimizes downtime, solves problems, and keeps you productive. Backed by a team of more than 45 certified product professionals, SolidAssist is your first line of defense against technical issues.
Our team is dedicated to ensuring your systems are up and running quickly, troubleshooting challenges like installation or licensing issues and finding workarounds when software isn’t operating as it should.
Included Services
With SolidAssist, you’ll receive:
- Troubleshooting for installation, licensing, software and data malfunctions.
- Rapid response to critical failures.
- Guidance on patches, service packs, and system requirements.
- Updated network license files and vendor ticket logging.
- AutoCAD Toolsets (Arch, Elec, MEP, Plan, Map)
- Autodesk Civil 3D
- Autodesk 3DS Max/Design
- Autodesk Docs
- Autodesk Forma
- Autodesk Inventor
- Autodesk Inventor Professional
- Autodesk Navisworks (Manage & Simulate)
- Autodesk Revit (Arch MEP, Structure)
- Autodesk Vault Basic
- Autodesk Construction Cloud Products
- Autodesk MAKE Products
- Bluebeam
- SolidCivil Ontario & Quebec Toolkits
*Note: Licensing and activation issues for Autodesk Collections are included with SolidAssist despite some of the included software products are only supported under SolidAssist premium.
Why Choose SolidAssist?

4.5k+
Support Cases Solved Per Year

15 mins
Average Response Time

1 Business Day
Average Resolution Time
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