SolidAssist Technical Support

Education & Support

SolidAssist Technical Support

SolidAssist Technical Support

Fast, Reliable Technical Support

When software issues arise, you need a solution—fast. SolidAssist offers reliable technical support that minimizes downtime, solves problems, and keeps you productive. Backed by a team of more than 45 certified product professionals, SolidAssist is your first line of defense against technical issues.

Our team is dedicated to ensuring your systems are up and running quickly, troubleshooting challenges like installation or licensing issues and finding workarounds when software isn’t operating as it should.

Included Services

With SolidAssist, you’ll receive:

  • Troubleshooting for installation, licensing, software and data malfunctions.
  • Rapid response to critical failures.
  • Guidance on patches, service packs, and system requirements.
  • Updated network license files and vendor ticket logging.

SolidAssist Premium

Looking for advanced coverage? SolidAssist Premium provides all the benefits of our SolidAssist plus extended support for additional software products. Available with an annual subscription, it’s the ultimate solution for businesses with complex needs.

Product coverage with SolidAssist Premium:

Why Choose SolidAssist?

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4.5k+

Support Cases Solved Per Year

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15 mins

Average Response Time

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1 Business Day

Average Resolution Time

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